Shipping policy

At Backyard Charm Boutique, we offer products from multiple manufacturers, so orders may be fulfilled and shipped from different locations throughout the continental United States. Processing times, shipping methods, and delivery requirements can therefore vary by product.

Please review the information below before placing your order, especially when purchasing heavy or oversized items that require freight delivery. (Which includes most of our products!)

Order Processing Timeline

The amount of time required to prepare your order for shipment depends on the manufacturer and product purchased.

For in-stock items, orders are typically processed within 3–18 business days. Some products may ship sooner, while others may require the full processing period.

 

Extended lead times may apply to:

  • Large-quantity orders
  • Custom or special-order items
  • Products temporarily experiencing manufacturer or supply-chain delays

 

Orders placed after 5:00 p.m. (EST) will begin processing on the following business day.

Business days do not include Saturdays, Sundays, or holidays.

Please note that processing time is separate from shipping/transit time. An estimated processing time tells you approximately how long it will take for your order to leave the manufacturer or fulfillment location; the carrier's transit time begins after the order has shipped. 

Backordered & Out-of-Stock Items

If an item is out of stock or backordered, the expected lead time will depend on the individual product and manufacturer.

When possible, product availability and estimated lead times will be shown on the product page. If we learn after your order is placed that an item will be subject to a significant delay, we will contact you using the email address or phone number provided with your order.

 If an unexpected backorder will substantially extend the original estimated lead time, the customer may choose to continue waiting for the item or request cancellation of the affected item, provided the manufacturer's cancellation restrictions have not already taken effect.

 

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing the tracking number and details for your shipment. Please allow time after receiving your shipping confirmation for the carrier's tracking system to update.

*note: For freight shipments, the tracking number is often referred to as the “PRO Number.” Freight tracking information may differ from traditional parcel tracking, but serves the same purpose. The carrier will also need to contact you directly to coordinate delivery. 

MULTIPLE SHIPMENTS: Backyard Charm Boutique works with multiple manufacturers and fulfillment locations. As a result, products may ship from different locations throughout the continental United States. 

This also means that items purchased together may be delivered separately rather than arriving in one shipment. If your order contains multiple products, your items may be fulfilled from different locations and arrive in separate packages or shipments. 

If multiple shipments are needed to fulfill your order, you may receive more than one tracking/PRO number. Receiving one portion of your order does not necessarily mean the remaining items have been lost or omitted.

Shipping Delays

Although we do our best to provide accurate processing and delivery estimates, shipping times may be affected by circumstances outside of our control, including:

  • Manufacturer or inventory delays
  • Carrier delays
  • Severe weather or natural disasters
  • Holiday shipping volume
  • Transportation disruptions
  • Supply-chain disruptions
  • Freight-terminal delays
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate significant delays that are brought to our attention. 

An estimated processing, shipping, or delivery date is not a guaranteed delivery date unless expressly identified as guaranteed. Backyard Charm will not be held responsible for any delivery delays once the product has been shipped. 

Shipping Methods

Depending on the size, weight, and destination of your order, your purchase may ship by either parcel carrier or freight carrier. Large, heavy, or oversized items such as planters, fountains, benches, etc. will typically be freight shipped on a pallet via common carrier. 

Parcel Shipping

Smaller products may ship using a standard parcel carrier such as FedEx or UPS. 

Available shipping services and applicable charges will be shown at checkout when available.

Once an order has been handed off to the carrier, actual delivery times may vary based on the carrier, destination, weather, holidays, and other conditions outside of Backyard Charm Boutique's control.

Freight Shipping

Many of Backyard Charm Boutique’s products are large, heavy, oversized, or palletized items that will require a scheduled delivery by a freight carrier rather than a standard parcel carrier. 

Freight delivery works differently from normal package delivery, so please pay close attention to any instructions provided with your shipment confirmation/order.

 

PLEASE READ THE FOLLOWING INFORMATION BEFORE PLACING YOUR ORDER:

 

For shipments requiring a delivery appointment, the freight carrier will contact you using the phone number provided with your order to arrange delivery. Please make sure this is a phone number where you can be easily reached, as it is the customer's responsibility to provide accurate contact information and to be available for the scheduled appointment.

Freight delivery is curbside / residential & includes liftgate service unless another delivery service is explicitly stated or purchased separately. Freight delivery is not white glove delivery and does not include unpacking, assembly, installation, placement, or removal of packaging unless expressly stated otherwise. The customer is responsible for all fees associated with any additional special delivery requests/services (not including liftgate).

INSPECTING YOUR DELIVERY

Upon delivery, you will be asked to sign a Bill of Lading (BOL), which then becomes the Proof of Delivery (POD) when signed. Before signing to accept the delivery, it is crucial that you carefully inspect all packages in the presence of the delivery driver & note any damages or missing products on the BOL. Any damages or shortages must be noted on the BOL/POD at the time of arrival in order for a claim to be filed. 

If you are unable to perform an inspection at the time of delivery or the driver will not wait, please note on the BOL/POD: “DRIVER UNABLE TO WAIT FOR INSPECTION / RECEIVED WITHOUT CHECKING CONTENTS. MAY CONTAIN CONCEALED DAMAGE”. You may also refuse the shipment due to damage and are required to note that on the BOL. 

If damages are not documented at the time of delivery & the shipment is signed for without a “UNABLE TO INSPECT” notation, the delivery is considered to have been delivered in good condition and a damage claim cannot be filed if damage is later uncovered. Damage listed on the BOL/POD is the only recourse Backyard Charm Boutique will have to seek compensation from the carrier on your behalf.

DAMAGED OR MISSING ITEMS: To ensure the carrier’s liability in the event of a damaged/lost shipment, please make sure to do the following:

  • Count all boxes and/or pallets immediately upon arrival. 
  • Examine the exterior packaging for any visible damage.
  • Unpack the shipment in front of the driver if you suspect damage has occurred to the product(s).
  • Immediately take photos of any damage to the goods and/or packaging.
  • Note the extent of the damage on the BOL/POD before signing. 
  • Retain ALL shipping boxes, packaging materials, and damaged item(s) for the carrier to inspect. Take photos of the exterior packaging, as well as of any interior packaging or protective materials.
  • Do not discard, repair, install, or otherwise alter a damaged item unless explicitly instructed to do so by Backyard Charm Boutique. 
  • Immediately report all damages or missing items in writing to Backyard Charm Boutique’ within 48 hours of receipt. Failure to notify us within this timeframe may affect the ability to have the item(s) replaced, repaired, or credited, as we cannot guarantee a claim can be filed with the carrier after 48 hours. Details & photos of the damage must be emailed to admin@backyardcharmboutique.com.

Once we receive the required information, we will work with the applicable manufacturer and/or carrier to determine the appropriate next steps.

Please do not contact the manufacturer directly with any claims. Damage or shortage claims pertaining to any shipments ordered from backyardcharmboutique.com must be submitted to & handled by Backyard Charm Boutique, Inc. directly.  

Missed Delivery Appointments

When a freight carrier contacts you to arrange a delivery appointment, please make every effort to accept the shipment during the agreed-upon delivery window. 

If a scheduled delivery is missed, the carrier may assess additional charges such as redelivery, storage, reconsignment, or related service fees. Where those fees result from the customer's missed appointment, inability to accept delivery, incorrect delivery information, or other circumstances within the customer's control, the customer may be responsible for the additional charges.

If you need to change an appointment, please contact the freight carrier as early as possible. 

Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order. Please note that orders requiring freight shipping cannot be delivered to a P.O. Box. (or any locations that a box truck cannot access)

If an order cannot be delivered because of an incorrect or incomplete address provided at checkout, the shipment may be returned, rerouted, or subject to additional carrier charges.

Additional shipping, rerouting, reconsignment, storage, return, or reshipment charges caused by inaccurate customer-provided information may be the customer's responsibility.

Shipping Address Changes

Please carefully review your shipping information before completing your order.

Because orders may begin processing shortly after purchase, we cannot guarantee that a shipping address can be changed once an order has been placed.

If you discover an error in your shipping address, please contact us as soon as possible at (561) 448-0595 or admin@backyardcharmboutique.com with your order number and the corrected information.

 

We will make every reasonable effort to request the change; however, once an order has begun processing or has shipped, changes may no longer be possible.

Any additional carrier, rerouting, reconsignment, return, reshipment fees, or additional taxes resulting from an incorrect address supplied by the customer may be the customer's responsibility.

Order Contact Information

When entering your contact information at checkout, please make sure you provide an email address and phone number that you monitor regularly and where you can be easily reached. If we need to contact you about your order or a carrier needs to schedule a delivery appointment with you, we must be able to reach you. 

Questions About Your Shipment?

We’re happy to help! If you have any questions regarding delivery or the status of your shipment, please feel free to contact us at: 

Backyard Charm Boutique, Inc.

Phone: (561) 448 - 0595

Email: admin@backyardcharmboutique.com

Customer Service Hours: Monday - Friday, 9:00am - 5:00pm (EST)

Please include your order number when contacting us so we can assist you as quickly as possible.