Frequently Asked Questions

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Please note that handmade items may vary slightly from measurements displayed online.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We ship across the continental United States from our different fulfillment locations. At this time, we do not offer international shipping.

Most orders ship within 2-3 weeks. Once shipped, transit time typically ranges from 3-7 days depending on your location. If a product requires extra handling time, we’ll notify you right away.

Absolutely. As soon as your order ships, you’ll receive a confirmation email with tracking information.

We currently offer standard shipping only, but feel free to reach out if you’re in a rush, we’ll do our best to help!

Depending on your order, some items may ship separately and arrive in different packages. You will receive a tracking number for each shipment.

Multiple delivery appointments may be required for orders delivered by freight shipping.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.

Yes! Our site is fully SSL-encrypted, and all payments are processed through trusted, secure gateways.

We accept returns on a case by case basis. Please contact us to determine if your order is eligible for a refund.

Products must be unused and in original packaging & return shipping fees and/or restocking fees may apply.

Please note: Custom and clearance items are final sale.

Simply email us at office@universallandscapefl.com with your order number and reason for return, and we’ll guide you through the process.

Some items may be eligible for exchange, but most items are not. Please contact us if you have questions about exchanging a product.

If your order arrives broken or damaged, please contact us within 48 hours of delivery and we will guide you through the process.

Most of our items are designed for outdoor use and can withstand normal weather conditions. However, we recommend bringing delicate or ceramic pieces indoors during extreme weather or freezing temperatures.

Use a soft cloth and mild soap to gently clean surfaces. Fountains should be kept filled with clean water and placed on a level surface. Avoid harsh cleaners or pressure washers.

Smaller items arrive ready to enjoy. Some pieces may require minimal assembly. Larger pieces (like certain fountains) will often require professional installation. If instructions are needed, we’ll include them.

Absolutely! You can add a gift note during checkout. For special gift wrapping or bundles, just leave us a note, we’ll do our best to make it lovely.

Yes! Digital gift cards are available in a range of amounts. They make a great last-minute or “just because” gift.

Yes! Some items may be available for local pickup in West Palm Beach, Florida by appointment only. Please contact us in advance to determine if the product is eligible for pickup.

Yes! Our parent company, Universal Landscape, Inc., offers full-service design and outdoor styling for clients in our primary service area of Palm Beach County, FL. If you're in our service area & you’d like help placing your fountain, styling your patio, or choosing the right decor for your yard, just mention it in your message.

Yes! Our parent company, Universal Landscape, Inc., offers full-service design and outdoor styling for clients in our primary service area of Palm Beach County, FL.

If you'd like help installing one of our products in Palm Beach County, give us a call and we'd be happy to see how we can assist.